Refund Policy

Order Cancellation Refund Policy:

A customer may request an order cancellation by opening a Support Ticket on our site. However, once an order is In Progress we cannot guarantee that the order can be stopped. If the order can be stopped a refund will be issued for any undelivered services. In case of partial delivery, if we can stop the service, we will cancel the order and refund it to your balance as follows: the amount of the service units already delivered will be deducted from the total amount of your refund (a refund will be issued for any undelivered services). In the case of full delivery, no refund will be made. If our system cancels the order because of technical or delivery issues a refund will be issued for any undelivered services. Services Refill / Refund Policy We offer a variety of services and they all have different delivery methods and features. 

Many of our services come with a refill/restart if the services we deliver drop. However, some of our services come with no refill/restart and some come with a refill only for a specific timeframe (after the order is placed). You must review the Service Description before placing all orders to familiarize yourself with the refill policy. Anytime there is a problem with an order please open a Support Ticket and let us know. If the service purchased comes with a refill we will restart the order to complete the delivery and if we are unable to complete the order we will issue a refund for any undelivered services.

Account Balance Refund Policy:

We don't refund the deposit amount that you added to your account. 

Note: Refunds can not be addressed via live chat.
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